Please use the links to the left depending on what your trouble is.

These are the recommended settings for Real Player 10.

Open Real Player and click on "Tools" at the top right corner and select "Preferences".

Click on "Playback Settings" on the left side and uncheck "Enable TurboPlay".

Click on "Connection" on the left side, and then click "Test Connection" on the right.

Now click "Perform Test " on the pop-up window.

Click "Update" to change to the recommended settings.

The configuration is now complete.

Click "Cancel" on the TurboPlay pop-up page.

The new settings will be displayed at the top of the page. Click "OK" and then close Real Player to finish.

You may also try the Real Player troubleshooting web page here.

If you are still having problems after trying these help pages, please click the "Contact Us" link and you will find information on how to reach us directly.

Thank you very much.